Build practical digital support skills and progress from everyday troubleshooting towards recognised entry-level IT certifications.
Your progression route
Follow the recommended steps below and speak with the academy if you need a personalised starting point.
Who can start this pathway?
Suitable for beginners and career changers. Basic confidence using a computer is helpful, but no professional IT experience is required.
Skills and outcomes
- Use common workplace digital tools confidently
- Understand computer hardware, operating systems and troubleshooting
- Develop a foundation for helpdesk and technical support work
- Prepare for CompTIA A+ and related entry-level learning